Shipping policy

Last updated: 25 October 2026

1. Where we deliver

We deliver everywhere in Canada. The available countries are shown when you place your order.

2. Processing time

Every order is packed and shipped within 1 to 3 business days after the payment is confirmed.

3. Delivery times

Destination	Method	Estimated time after shipping	Cost
All of Canada	Tracked delivery	7 to 10 business days	Free

These times are estimates and start from the shipping date. They can be longer at busy times (holidays, sales) or because of events beyond our control (strikes, bad weather, customs checks).

4. Shipping costs, taxes and customs

Tracked delivery is free on every order, with no minimum purchase. If any fee were to apply, it would be shown before payment.

Our prices are shown in Canadian dollars and the price shown is the final price: no tax is added at checkout. Customs duties are paid by us: you have nothing to pay when your parcel arrives.

5. Tracking your parcel

As soon as your order ships, you get a confirmation email with your tracking number. Please check that your email address and delivery address are correct: we can't be held responsible for a delay or a failed delivery caused by incorrect details.

6. Late, lost or damaged parcels

If your parcel hasn't arrived 15 business days after shipping, or if it arrives damaged, email us at info@kalmflex.com with your order number (and a photo if it is damaged). After checking with the carrier, we send you a new product or refund you, at no cost.

If your order isn't delivered within 30 days of purchase, you can cancel it and get a refund, as provided by consumer protection law.

7. Unclaimed or returned parcels

If a delivery fails (wrong address, parcel not collected from the post office or pickup point in time), contact us to arrange a new shipment. A reshipping fee may apply.

8. Contact us

Kalmflex · 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States · info@kalmflex.com