Shipping policy
Last updated: 23 October 2026
1. Where we deliver
We deliver Australia-wide, including regional and rural addresses. The countries we ship to are shown at checkout.
2. Processing time
Every order is packed and shipped within 1–3 business days of payment.
3. Delivery times
| Destination | Service | Estimated time after shipping | Cost |
|---|---|---|---|
| Australia | Tracked delivery | 7–10 business days | Free |
Delivery times are estimates and start from the day your order ships. They can be longer during busy periods (Christmas, sales) or because of events outside our control (strikes, severe weather, customs checks).
4. Delivery costs and duties
Tracked delivery is free on every order, with no minimum spend. If any charge ever applied, you would see it before you pay.
Our prices are in Australian dollars and the price you see is the price you pay: nothing is added at checkout, and there are no import duties or fees to pay on delivery.
5. Tracking your parcel
As soon as your order ships, you'll get an email with your tracking number. Please check that your email and delivery address are correct: we can't be responsible for a late or missed delivery caused by incorrect details.
6. Late, lost or damaged parcels
If your parcel hasn't arrived 15 business days after shipping, or arrives damaged, email us at info@kalmflex.com with your order number (and a photo if it's damaged). Once we've checked with the carrier, we'll send you a new one or refund you, at no cost to you.
7. Undelivered or returned parcels
If a delivery fails (wrong address, or the parcel isn't collected from the post office or parcel locker in time), contact us and we'll arrange to send it again. A re-delivery fee may apply.
8. Contact
Kalmflex · 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States · info@kalmflex.com